What we're looking for
At HEKA Insights, we're looking for a passionate Client Support Specialist fluent in Portuguese to join our growing team in Cairo and support enterprise clients across global markets.
In this role, you'll help Portuguese-speaking and international clients get the most out of their platform by managing requests, providing technical guidance, and delivering an exceptional customer experience. You'll work closely with our Customer Success team to support reporting workflows, dashboard structures, searches, alerts, and client enablement activities.
If you're passionate about delivering exceptional client experiences and enjoy solving problems in a fast-paced environment, we'd love to hear from you.
Key Responsibilities 04
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Platform Guidance: Help clients get the most out of their platform by managing requests and providing technical guidance in Portuguese and English.
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Client Enablement: Work closely with our Customer Success team to support searches, alerts, dashboard structures, and enablement activities.
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Reporting Workflows: Support enterprise clients with reporting workflows, Boolean queries, and data structures.
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Customer Experience: Deliver an exceptional customer experience and maintain positive stakeholder relationships across Portuguese-speaking and global markets.
Qualifications 04
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Experience: 2–3+ years of experience in Client Support, Customer Success, SaaS Support, or a similar client-facing role.
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Communication: Strong communication and stakeholder management skills.
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Analytical Abilities: Excellent analytical and problem-solving abilities with strong attention to detail.
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Technical Knowledge: Experience with data structuring, Boolean logic, or reporting workflows is a plus.
Language Skills 02
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Portuguese Fluency: Fluency in Portuguese (written and spoken) is required.
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English: Professional working proficiency in English.