Implementation Project Manager

What we’re looking for

We are seeking a proactive and client-focused Implementation Project Manager to join our dynamic team in Cape Town or Johannesburg. In this full-time role, you will ensure a seamless onboarding experience for new clients by facilitating swift adoption of key features, configuring solutions to meet their needs, and delivering customized training sessions. If you have exceptional communication skills, a keen understanding of client requirements, and a drive for excellence in software implementation, we want to hear from you!

Key Responsibilities:

Client Onboarding: Engage with new clients during the first 30 to 60 days of their subscription, ensuring a smooth and effective transition onto our platform.
Implementation Management: Lead and oversee client implementations to guarantee timely setup and alignment with their objectives.
Cross-Functional Collaboration: Work closely with teams such as Client Acquisition, Client Success, CX, Training, Global Support, and Product to deliver a tailored client experience.
Application Configuration: Assist in setting up and configuring our application to meet clients’ desired outcomes, including the development of custom reports and dashboards.
Data Analysis: Construct and manage complex Boolean logic queries to extract actionable insights and monitor the impact of clients’ marketing, PR, and social media campaigns.
Training & Support: Conduct both online and in-person training sessions to enhance platform proficiency and support client success.
Project Coordination: Prioritize project tasks, manage timelines, and maintain detailed project plans and client interaction records.

Qualifications:

Education: Bachelor’s degree or higher in a relevant field.
Experience: 2-5 years in a client-facing role related to software implementation, support, or client management.
Analytical Skills: Proven ability to manage complex data queries and generate insightful reports.
Communication: Exceptional written and verbal communication skills to clearly convey ideas and build strong client relationships.
Organizational Abilities: Strong problem-solving, prioritization, and time management skills to effectively coordinate multiple projects simultaneously.

Language Skills:

Fluency in French, Arabic, and English: Excellent proficiency in all three languages is essential.
Fluency in other European languages: Preferable.
Fluency in additional languages: An advantage.

Preferred Qualifications:

Industry Insight: A deep understanding of and passion for media, news, and current affairs.
Technical Acumen: Demonstrated experience with SaaS platforms and a track record of configuring solutions that exceed client expectations.